1
Same word, different meaning
Take the brief you brought, find the words that mean two things, and have both sides define them out loud.
One day · in person · for marketing and data teams
Most Martech projects don't stall on disagreement. They stall on the false kind of agreement, where marketing and data engineering leave a meeting certain they decided the same thing, and find out six weeks later that they didn't.
A request I've seen in most Slack channels I've been let into
“Can you sync1 the lapsed-customer2 audience3 to Braze in real time4? Just needs the churn model5 score on each profile6.”
Nothing about it is unreasonable. It also contains six words that mean something different to the person who has to build it. Nobody finds out until the segment refreshes daily instead of hourly, and the field the campaign was built on isn't there.
1sync
You mean
The data shows up in the tool.
They hear
A job with failure modes, retries, and last night's failed records.
2customer
You mean
A person.
They hear
An entity at a grain. Person, account, household or device, and which identifiers stand for it.
3audience
You mean
The same thing as a segment.
They hear
The exported copy pushed to the destination, not the logic behind it.
4real time
You mean
Soon enough that it does not feel broken.
They hear
Sub-second streaming, an always-on pipeline, and a cost line that never stops.
5model
You mean
A prediction, like propensity to churn.
They hear
The data model. Tables and how they relate.
6profile
You mean
Everything known about someone, in one view.
They hear
A join, computed at a moment and already slightly stale.
01 · The day
One day, in your building, with your marketers and your data engineers in the same room, working on your own briefs.
Nobody writes SQL.
What people write is the request they were about to send on Monday. Then they rewrite it with the person who would have to build it sitting across the table, arguing about it.
What your teams leave with
02 · Six modules, one hour each
Each module is a short piece of teaching followed by an exercise on your own material rather than a case study. Everyone brings one real brief or data request with them.
1
Take the brief you brought, find the words that mean two things, and have both sides define them out loud.
2
Rewrite a one-line request into the six decisions it was missing, then hand it to someone to break.
3
Place your own use cases on the speeds between nightly batch and streaming, with a reason behind every deadline.
4
Match versus merge. Set a threshold and see who it merges into one person and who it splits into four.
5
Map the consent and approval path for one live project, and find the step nobody owns.
6
Write a four-part goal, including the guardrail everyone leaves out. This is where agentic AI comes in.
Who should be in the room
Marketing operations, CRM and lifecycle, Martech leads and campaign owners, and the data engineers they depend on.
Send both sides. Half the day is about what the other side hears.
What's included
Format
In person at your offices, 09:00 to 16:30. No prerequisites, and no laptops beyond one per pair.
Vendor-neutral. No product is pitched, and none is the answer.
03 · Questions
From €6,500 per day, excl. VAT
Before we fix a date, we have one 30-minute call, so the modules can be pointed at what your teams are actually building. Already done a decision session? Book the day within 60 days of it and the €1,500 comes off.
Download the one-pager (PDF, 2 pages)For whoever signs off on the budget.
Next step
Four questions. You get the intro-call link straight back, and I'll have read your answers before we speak.
Rather go straight to my calendar? Book the intro call directly.